We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we’re here to help with a smooth and straightforward return process.
1. Eligibility for Returns To qualify for a return, the following conditions must be met:
The item must be unused, unworn, and in its original packaging.
Return requests must be initiated within [number of days, e.g., 14 or 30] days of receiving your order.
Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items Certain items are excluded from returns due to hygiene or final sale conditions. These include but are not limited to:
Socks or insoles (if packaging is opened)
Clearance or discounted items marked as “final sale”
Gift cards
3. How to Initiate a Return To start the return process, please contact us at [Your Email Address] with your order number, the reason for the return, and any relevant photos (if the item is damaged or incorrect).
Once your request is reviewed and approved, we’ll provide instructions on how to return the item, including the return address.
4. Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
5. Refunds After we receive and inspect the returned item, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [number of days, e.g., 5–10 business days].
6. Exchanges We currently do not offer direct exchanges. If you need a different size, style, or color, please return the item for a refund and place a new order.
7. Damaged or Incorrect Items If your item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery. Be sure to include clear photos and your order number for faster resolution.
